We are very unhappy if you have a bad experience with Winparts. Our goal is to solve this together, with you.
How can we solve this?
It's best to contact our customer care department for solving a problem quickly. Our customer care department can be reached by chat and telephone (+31 85 070 52 25) at the following times:
Chat
Mon.- Sat.: 9.00 - 21.00 hrs
Sun.: Closed
Phone
Mon.- Sat.: 9.00 - 17.00 hrs
Sun.: Closed
If you have a complaint and can't work things out with our customer care department, please send an email to [email protected] or a letter to the address below. We always take your inquiry seriously and try everything to solve the matter at hand.
Enquiries sent to [email protected] are processed on business days only. Within 48 hours you'll receive an answer from us in which we respond to your complaint.
Address details
Winparts BV
Banksstraat 5
6718XP Ede
The Netherlands
If you're not happy with the solution we offer for your complaint, it's also possible that you submit your complaint to the 'Thuiswinkel' trustmark Dispute Committee (https://www.degeschillencommissie.nl/english/).